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Terms and Conditions
Bioteka Limited ("Bioteka", "we", "us" or "our") offers the services that are available on this website ("Website") subject only to the following terms and conditions.
When you use any section or service on this website, including placing an order or filling out customer registration with us, you are demonstrating that you have understood and agree to these binding Terms. Please note that every time you visit the website, you are agreeing to these terms. If you disagree with the terms as outlined in this document, you must cease to use the website immediately.
It is recommended to print a copy of these terms and conditions for your future reference, as they are a contract between you and Bioteka. Please be advised that we might revise these terms at any time and that it is your responsibility to check the terms regularly to be aware of any changes. Any edits that we make to the terms are immediately effective upon publishing to the website.
Also, please note that any legal notices or terms located on other pages of the website might supersede these particular terms.
Any headings used in these Terms are for convenience only and will have no legal meanings or effects.
This Website and these Terms are governed by English law. You hereby agree unequivocally that any disputes arising in connection with this Website or these Terms shall be subject to the exclusive jurisdiction of the English courts without exception.
Definitions of Terms
Both sante-cosmetics.co.uk and logona-cosmetics.co.uk are trading names of Bioteka Limited. This company is officially registered in England and Wales and the company number is 8180850. Our registered office is located at Houghton Hall Lodge, The Green, Houghton Regis, Dunstable LU5 5DY, UK. Our email address is firstname.lastname@example.org and our telephone number is +44 1582228048. Our registration number for VAT purposes is 143091830.
Within this document, ‘website’ refers to any website owned and operated by Bioteka, which includes but is not restricted to www.logona-cosmetics.co.uk, sante-cosmetics.co.uk or any other URL which might replace these websites in the future.
Within these terms and conditions, ‘goods’ refers to the products that are displayed for sale on these particular websites. The “buyer”, the “user” or “you” refers to you the customer, who is using the website or placing an order with Bioteka.
Use of the website and customer registration
In order for you to be eligible to make an order to buy goods on the website you must:
- Have a valid debit/credit card.
- Be over the age of 18.
- Register on the website.
You must also guarantee that all personal information that you supply to us as you register on the website as a customer is completely true, current and accurate in all respects. If any of your personal information changes after registration it is up to you to inform us of any changes that occur to that information. You can inform us by contacting the company via email at email@example.com.
Please note that you are not allowed to share your username and password with any other person or allow multiple users to access the website through a single username and password. It is also not allowed to impersonate any other person or entity, or to use a fake name or an unauthorized name that you do not have permission to use.
When you are using the website please remember that your actions are your responsibility. You are also responsible for preventing any unauthorized use of your password and user name. If you have any reason to believe that your password and user name have suffered from a breach of security, please notify us right away.
If at any point you decide that you do not wish to continue to be registered on the website, you may cancel your registration by simply emailing us at firstname.lastname@example.org.
If you breach any of these terms, if we are not able to verify the information that you have provided to us during the course of your registration or if we feel that your actions or behaviour are likely to cause legal liability for you, our users or us, we have the right to immediately issue a warning or suspend and terminate your subscription or access to the website without notice to you. We also retain the right to refuse to provide our services to you if you breach the terms and conditions.
How to Place an Order with Us
Online orders via the website are restricted to customers within the UK only.
- The first step is to place your order through Shopping Cart. You will be guided through the process of placing an order by a series of simple instructions on the Website.
- Once you have placed your order, we will send to you an acknowledgement email detailing the Goods that you have ordered, a payment reference and the value of your order which was debited from your credit/debit card.
- Shall you require VAT invoice it is available from the "Order history" section of your customer account by clicking "My account" on our shop. This invoice also acts as a VAT receipt.
What if the order is not accepted?
Non-acceptance of an order may be because the product that you have ordered is unavailable in our stock. Or, we could be unable to obtain authorisation for your payment. It could also be due to our identification of a product description or pricing error or if we suspect fraud or violation of our terms and conditions. It also might be due to you not meeting the criteria for eligibility to order.
If we are unable to fulfil your order following our order acknowledgement (i.e. in relation to any non-acceptance of an order), we will contact you by email or telephone to advise you of this as soon as possible. You will be given a full refund of what you have paid in relation to any such non-fulfilled order.
Delivering Your Order
When you make your order, you will specify your method and address for delivery. Please keep in mind that your delivery may require a signature and if you will not be at your home address during normal office hours you can also give us an alternative delivery address, such as your place of work.
Please ensure we have the full address including your full postal code (PO Box addresses are not acceptable for delivery) and a contact telephone number. We cannot be held responsible for parcels that are dispatched to a given delivery address to which you are not permanently resident over the 4 weeks following order, unless we are specifically notified at the time of ordering, or where a redirect is not in place.
We will take every effort to ensure that your order is sent to you according to our Delivery Policy, based on the service you choose. If your ordered item is unexpectedly out of stock for a long period, we will contact you within a reasonable time frame.
Depending on the service level requested, we use Royal Mail or specialist mailing or express couriers. We will make every effort to ensure that your order is processed and your Goods delivered as quickly as possible.
Please note that we do not accept any liability whatsoever for any delay in delivery caused by third parties (including Royal Mail or any mailing or courier service companies) that we may use to deliver your order.
If any item arrives damaged or defective, please contact us in accordance with the Damaged Goods policy below and we will make arrangements for a replacement to be delivered to you.
Post and Packaging Rates
Standard £3.50 2 – 4 business days. Free on orders £30 and above.
Next day £5.95 (excludes weekends and Bank Holidays)
If someone is not at your address to sign for your parcel it will be taken to your local depot.
Standard £3.50 2 – 5 business days. Free on orders £30 and above.
Next day Courier £15.00 (excludes weekends and Bank Holidays)
Packets/parcels over 2kg or with an order value of £100 and over could be sent by DPD or other courier. A signature will be required.
We do not ship outside of the UK.
When you purchase our products, we will ask you for your personal information, including your billing address, email address, name, phone number, credit card, product selections and payment details, as well as a password.
When you shop on this Website, we will ask you to input and will collect personal Information from you such as your name, e-mail address, billing address, delivery address, telephone number, product selections, credit card or other payment information and a password. Of course, you may browse the website without sharing this personal data.
Security of Information
We promise to protect your privacy and we use standard level security in order to safeguard your personal information in accordance with official UK Data Protection guidelines and legislation. Of course, please keep in mind that it is impossible to create “perfect security” on the internet. It is ultimately your responsibility to protect yourself against any unauthorized access to your user details. Please ensure that you have completely logged off when using the website and keep your log-in details safe.
What Will We Use Your Information For?
We use your personal information for customer care and it will be held in accordance with our registration with the Data Commissioner's Office.
We will never pass your personal information on to a marketing list.
We promise that we will only use your information:
- To process your order in an accurate and efficient way, such as passing along your credit card details for the purpose of payment authorisation to a the secure server of a third party.
- To ask for your opinion regarding the quality and features of our services and products.
- To perform administration tasks on the website.
- To notify you of any new special offers or products that we believe might be of interest to you.
Also, there are some situations when we might be forced by law to disclose your personal information to law enforcement agencies or governments. Please note that if all of our assets are acquired by a third party, your personal information might possibly be transferred to that third party. Your personal data may be transferred worldwide.
As well, on the website we use “Cookies” which are small text files that are received by your browser and are stored on the hard disc of your computer. These help us to monitor our website traffic and analyse how our customers are using the website so that we can improve our services. Of course, if you do not want this occur you can change the settings on your browser to disable “Cookies” so that this will not happen. However, by changing these settings you might impair your experience of this website.
To read more about the current Data Protection Legislation in the UK, click here: www.informationcommissioner.gov.uk.
All design, text, graphics, layout, software and all other materials on this Website are protected by copyright, trademark and other proprietary rights and belongs to us (or our licensors, where applicable).
By using our website and agreeing to these terms and conditions you acknowledge that all intellectual property rights (including, but not limited to, copyright and trademarks) and all technical, business or similar information (including but not limited to, all designs, documents, photographs and other materials relating to the Goods) created by us (and or any applicable licensors) shall remain our property (or the property of our licensors, as applicable).
We do not give permission for the reproduction or use of our brand names, designs, product names of any other material for any purpose, especially commercial or business purposes, without written permission from us or the applicable copyright owner. Unless otherwise stated, users may view, print and download the contents for their own personal, non-commercial use only.
Our Security Measures
When you are making your payment you can rest assured that your card details will not be held in clear text form on any part of any website. You enter your credit card details directly into the PayPal system where your card is charged. This means that your credit card details are not available to the staff of Bioteka or stored anywhere within our website or systems.
Please note that we are not responsible for any denied, erroneous or unauthorised payments.
Prices of Goods and Services
The price of any goods and services that we offer will always be the price that is quoted on the website on the date that the order is accepted by us. Any price and availability information is subject to change without prior notice.
If we discover an error in pricing on the website we promise to inform you so that you will have the opportunity to either cancel your order or reconfirm your order at the correct price. If you have already paid for the goods and cancel, you will be refunded completely. We are not liable to provide our goods to you on the basis of a pricing error found or posted on our website.
All prices that are listed for our products are inclusive of VAT at the current rate, where applicable. Note that the price of the goods listed on the website does not include the cost of delivery. You will choose the method of transport for the delivery and pay for the charges as quoted on the website on the day of the order.
Requirements and Specifications of Payment
When you order products from our website you can pay for them in many ways. We accept Visa, MasterCard, Switch, Solo, Maestro and PayPal for your online payment. All online transactions will be completed in pounds sterling. We are not liable for any unauthorised transactions and or any denied payments that are the result of information that you provide to us.
Any credit card or debit card holder purchasing goods from our website is subject to validation checks or authorisation by the issuer of the card. We are not responsible for any inconveniences or costs that are caused by a subsequent delay, payment, denial or non-delivery of goods that result from this.
Risk and Ownership of Goods
As soon as the goods are paid for and delivered to you in accordance with your instructions, all risk of damage and loss passes on to you. If we refund any such payment or if the goods are returned in accordance to a cancellation, refund, exchange or return the title of the Goods will immediately pass to us.
When you receive your goods, please inspect them for damage and defects. If your order has been incorrectly shipped or has been found to be damaged or defective, you must contact us within two working days of receiving the goods. They should be promptly send back to us, including the packaging and original invoice in accordance to our return and exchange policy as stated below. We will offer you a replacement or a full refund, which includes postage.
Our Cancellation, Return and Exchange Policy
After you have placed your order, you have the ability to cancel it at any time up to 7 days after the delivery date and receive a full refund. You must return the Goods, unused and in their original packaging, along with the return form that is supplied with the delivery. Please return this within 15 working days from your receipt of the goods to our address as listed below for a refund or an exchange:
Bioteka Limited, Six Works,1 Station Road, Foxton,CambridgeCB22 6SA,UK
It is important to note that we are not responsible for any damage or loss of goods returned in this way until they reach our above address. It is strongly recommended that you send your returns by insured registered delivery and that you keep the original proof of posting. We will only be responsible for return postage if the goods have been damaged in transit, are defective or are incorrectly supplied. If the goods are being returned for any other reason, they shall be at your own cost.
Please keep in mind that we are unable to accept refunds or exchanges on any used or opened product for reasons of hygiene. We also cannot offer a refund for any custom made goods unless they are defective or damaged.
Once we receive the Goods in their original condition, any payments made by you for your purchase will be refunded in full within 30 working days or, where applicable, replacement Goods will be dispatched to you as soon as possible with no further costs for you.
In the circumstance that your goods are not received and have been ‘lost ‘, you must notify us within 30 days of the expected delivery date. All claims for lost parcels must be made within 75 days of the original order date. An order is not deemed as being lost until 15 working days of dispatch have passed, to give ourselves and couriers the opportunity to investigate and deliver a parcel.
Refusal to Supply Goods
We reserve the right to refuse to supply Goods to any person for any reason whatsoever, to withdraw any Goods or offers from the Website at any time and/or remove or edit any materials or content on the Website.
Descriptions of Goods
We promise to take all reasonable care to ensure that the descriptions, prices and details of the products that appear on our website are correct at the time of posting. However, we are not responsible for any errors in accuracy when it comes to these product descriptions, although we attempt to keep the website as up to date as possible. We strive to supply you with as much information as we feel is necessary for you to make an informed choice. Keep in mind that the product descriptions as well as the colours on your screen should be used as a guide only.
Any information provided on this site including information related to well-being and health is provided in good faith and should not be taken as being prescriptive. We will not accept responsibility for any injury or illness caused by failing to take proper medical advice or not following instructions properly. Any attempt to treat a medical condition should always come under the supervision of a qualified medical professional. Whilst we seek to provide as much information as possible about a product and its suitability, you are responsible for ensuring that it is suitable for your own needs and this includes avoiding products that include ingredients you are intolerant, sensitive or may react to.
Press Articles Mentioning Our Products
Please note that we are not responsible for any celebrity endorsements that are included in the press articles displayed on our website. The articles are displayed on the website exactly as they were originally printed by the publisher and any claims or endorsements are the responsibility of the original publisher.
Representations, Warranties and Limitation of Liability
We present this website as it is, with no representations or warranties of any kind. This includes no warranties of satisfactory quality, fitness for a particular purpose or non-infringement, except to the extent that these representations are not excludable by law. Please note that the information on our website is general in nature and will not address particular requirements and is not intended as a form of advice or recommendation.
We do our best to ensure our website is accurate and up to date. However, please check any information before you rely on it. We cannot guarantee that the information on this website is accurate, complete or current. We do not accept liability for any loss that arises from information that is inaccurate or out of date.
Except for in respect of personal injury or death arising from our negligence, we shall not be responsible or liable under any circumstances, for any amount or kind of loss or damage that may result to you or a third party. Our parents, affiliates, subsidiaries, directors, employees, shareholders, agents or other representatives are not responsible either. This includes any loss or damages connected to the interruption of your business including loss of income, profits, data, goodwill, contracts or use of money.
This limitation of liability also includes any third party websites that we may supply links to or the material on such websites. We are also not liable for any loss or damage due to viruses that may infect your computer equipment, software, data or other property as a result of you accessing this Website or downloading any material from this Website or any websites linked to this Website. Such limitation of liability also includes any events beyond reasonable control by us, including service interruptions.
You agree that our company, as well as our parents, affiliates, subsidiaries, directors, agents, officers, shareholders and any employees are not responsible for any claim or demand, such as legal fees, made by a user or a third party due to your breach of these Terms as well as your violation of any law or the rights of the third party.
Although we will take every reasonable step to secure the authenticity of your credit/debit card transactions, we do not take any responsibility for any loss that might occur due to any misuse of your credit or debit card details by any other person.
Third Party Links
Our Website may contain links to other internet sites operated by third parties. We are not responsible for the content of any off-Website pages or any other websites linked to or from the Website. We do not necessarily approve of, endorse, or recommend that website. We assume no responsibility or liability for the actions, content, products, or services of such pages and websites, including their privacy statements and terms and conditions. The opinions or material published on these third party websites do not necessarily reflect the views of our company.
Please Contact Us If You Have Questions, Comments or Complaints
If you are in need of any more information about these terms and conditions or our products and services, please do not hesitate to email us, phone us or write us a letter.
We do our best to ensure that you have a positive shopping experience and if you are faced with an issue we will do our very best to resolve it in the best way that we can. Please contact us and let us know the details of your issue so that we can provide you with a solution as quickly and easily as possible.
We can be contacted by email or post at:
- Email: email@example.com
- Post: Houghton Hall Lodge, The Green, Houghton Regis,DunstableLU5 5DY,UK.
If you are sending a formal legal notice to the address above, it should be sent by registered post. Receipt of such notice shall be deemed to have taken place 2 working days after posting. Any formal legal notices that we send to you shall be sent to you by registered post at the last known address provided by you and receipt by you shall be deemed to have taken place 2 working days after posting.
These Terms override all prior agreements between us concerning your activities when using our website. No variation of these Terms shall apply unless agreed in writing by us. Due to our policy of updating and improving the Website, we reserve the right to alter the content of this Website at any time. We reserve the right to terminate any of the rights granted by these Terms without prior notice.
If any provision of these Terms is found to be unenforceable, invalid or unlawful, that portion will be eliminated and the remainder of the terms will still be valid.
If you have any questions regarding these Terms please contact us by email at firstname.lastname@example.org