Descriptions of goods

We promise to take all reasonable care to ensure that the descriptions, prices and details of the products that appear on our website are correct at the time of posting. However, we are not responsible for any errors in accuracy when it comes to these product descriptions, although we attempt to keep the website as up to date as possible. We strive to supply you with as much information as we feel is necessary for you to make an informed choice. Keep in mind that the product descriptions as well as the colours on your screen should be used as a guide only. Any information provided on this site including information related to well-being and health is provided in good faith and should not be taken as being prescriptive. We will not accept responsibility for any injury or illness caused by failing to take proper medical advice or not following instructions properly. Any attempt to treat a medical condition should always come under the supervision of a qualified medical professional. Whilst we seek to provide as much information as possible about a product and its suitability, you are responsible for ensuring that it is suitable for your own needs and this includes avoiding products that include ingredients you are intolerant, sensitive or may react to.

Prices of goods and services

The price of any goods and services that we offer will always be the price that is quoted on the website on the date that the order is accepted by us. Any price and availability information is subject to change without prior notice. If we discover an error in pricing on the website we promise to inform you so that you will have the opportunity to either cancel your order or reconfirm your order at the correct price. If you have already paid for the goods and cancel, you will be refunded completely. We are not liable to provide our goods to you on the basis of a pricing error found or posted on our website. All prices that are listed for our products are inclusive of VAT at the current rate, where applicable. Note that the price of the goods listed on the website does not include the cost of delivery. You will choose the method of transport for the delivery and pay for the charges as quoted on the website on the day of the order.

How to place an order with us

Online orders via the website are restricted to customers within the UK only. The first step is to place your order through Shopping Cart. You will be guided through the process of placing an order by a series of simple instructions on the Website. Once you have placed your order, we will send to you an acknowledgement email detailing the Goods that you have ordered, a payment reference and the value of your order which was debited from your credit/debit card. Shall you require VAT invoice it is available from the "Order history" section of your customer account by clicking "My account" on our shop. This invoice also acts as a VAT receipt.

What if the order is not accepted?

Non-acceptance of an order may be because the product that you have ordered is unavailable in our stock. Or, we could be unable to obtain authorization for your payment. It could also be due to our identification of a product description or pricing error or if we suspect fraud or violation of our terms and conditions. It also might be due to you not meeting the criteria for eligibility to order. If we are unable to fulfil your order following our order acknowledgement (i.e. in relation to any non-acceptance of an order), we will contact you by email or telephone to advise you of this as soon as possible. You will be given a full refund of what you have paid in relation to any such non-fulfilled order.

Requirements and specifications of payment

When you order products from our website you can pay for them using PayPal or STRIPE for your online payment. All online transactions will be completed in pounds sterling. We are not liable for any unauthorized transactions and or any denied payments that are the result of information that you provide to us. Any credit card or debit card holder purchasing goods from our website is subject to validation checks or authorization by the issuer of the card. We are not responsible for any inconveniences or costs that are caused by a subsequent delay, payment, denial or non-delivery of goods that result from this.